Outsourcing contract:
First and most important priority should be given to written agreement.
Following clauses are must in any outsourcing contracts from IS auditor point of view:
-Ownership of intellectual property rights
-Data confidentiality and privacy.
-BCP & DRP.
-Right to audit.
Advantage of outsourcing:
-Expert service
-Cost Saving.
- No organisation can outsourced or transfer its accountability. Even if any process has been outsourced, final accountability lies with the organization.
For Service Provider Ouside the Country:
- Legal Jurisdiction
- Privacy Laws
Role of IS department:
- Monitoring the outsourcing provider's performance
- Managing compliance with the contract for the outsourced services
IT BSC (Balanced Score Card):
Objective:
- To measure and evaluate the performance of IT
- To optimize the performance
What to measure:
- Customer Satisfaction
- Internal processes
- Ability to innovate
Key performance indicators need to be defined before implementing IT balanced scorecard.
First and most important priority should be given to written agreement.
Following clauses are must in any outsourcing contracts from IS auditor point of view:
-Ownership of intellectual property rights
-Data confidentiality and privacy.
-BCP & DRP.
-Right to audit.
Advantage of outsourcing:
-Expert service
-Cost Saving.
- No organisation can outsourced or transfer its accountability. Even if any process has been outsourced, final accountability lies with the organization.
For Service Provider Ouside the Country:
- Legal Jurisdiction
- Privacy Laws
Role of IS department:
- Monitoring the outsourcing provider's performance
- Managing compliance with the contract for the outsourced services
IT BSC (Balanced Score Card):
Objective:
- To measure and evaluate the performance of IT
- To optimize the performance
What to measure:
- Customer Satisfaction
- Internal processes
- Ability to innovate
Key performance indicators need to be defined before implementing IT balanced scorecard.
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